Low-rated reviews were mixed, with customers highlighting everything from a hard-to-use dashboard and call recording editor to occasional poor call quality. Positive reviews focused on Zoom's excellent video conferencing and robust collaboration tools like file sharing. We did find 1,420 reviews on Trustradius, with an average rating of 8.9 out of 10. Zoom is not rated by the Better Business Bureau and there are currently no complaints available. While Zoom provides sought-after add-ons, they are only available if you have at least one Pro host and they can be costly, with pricing ranging between $40.00 and $100.00 per month, per host. Zoom's audio and video meetings are limited to 40 minutes with the free plan and 24 hours with the paid plans.
In addition, Zoom users can enjoy features like a cloud-based business phone system and webinars. The online-based meeting service is ideal for employees situated remotely, with access available across various devices. Zoom offers a comprehensive free plan that includes features generally not found in entry-level plans, such as whiteboarding and active viewer speaker.
For businesses that require excellent third-party integration, Zoom provides integrations with Dropbox, Box, and Appointlet. These include whiteboarding with co-annotation capabilities, multi-share, and business messaging.
Thanks to features like HD-quality video and audio calling, file sharing, and breakout rooms, teams situated across the globe can effortlessly connect and share information.Ĭompared to top competitors like and Dialpad Meetings, Zoom offers much more robust features. Zoom's conferencing call services help optimize team performance and collaboration across multiple devices.
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